Terms of service.
OVERVIEW
This website is operated by La Maison Noire. Throughout the site, the terms
``we”, “us” and “our' ' refer to La Maison Noire. La Maison Noire offers this
website, including all information, tools and services available from this site to
you, the user, conditioned upon your acceptance of all terms, conditions,
policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions
and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.
Any new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of the
Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates
and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those
changes.
Our store is hosted on Shopify Inc. They provide us with the online
e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or province of residence, or that you are the age
of majority in your state or province of residence and you have given us your
consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may
you, in the use of the Service, violate any laws in your jurisdiction (including
but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive
nature.
A breach or violation of any of the Terms will result in an immediate
termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may
be transferred unencrypted and involve (a) transmissions over various
networks; and (b) changes to conform and adapt to technical requirements of
connecting networks or devices. Credit card information is always encrypted
during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of
the Service, use of the Service, or access to the Service or any contact on the
website through which the service is provided, without express written
permission by us.
The headings used in this agreement are included for convenience only and
will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more complete
or more timely sources of information. Any reliance on the material on this site
is at your own risk.
This site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
Our prices are listed in British Pounds Sterling and payment can only be
accepted in British Pounds Sterling. At the time of publication all our prices
are correct; goods are charged at the price shown on the website at the time
an order is placed. All prices are displayed excluding VAT. All taxes, where
applicable, are calculated and added during checkout.
If we are unable to supply the goods you have ordered at the price or
conditions shown, we will notify you as soon as possible.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the
website. These products or services may have limited quantities and are
subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and
images of our products that appear at the store. We cannot guarantee that
your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or
Services to any person, geographic region or jurisdiction. We may exercise this
right on a case-by-case basis. We reserve the right to limit the quantities of
any products or services that we offer. All descriptions of products or product
pricing are subject to change at any time without notice, at the sole discretion
of us. We reserve the right to discontinue any product at any time. Any offer
for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
ORDER PROCESS
Once a Customer places an order with La Maison Noire Interiors the customer will receive an email receipt to acknowledge La Maison Noire Interiors has received your order. Please note that this email is not an order acceptance from us and at this stage, no contract has yet been formed between us.
Once your order has been dispatched, we will send you a confirmation email, constituting a formal acceptance of your order; this forms a binding contract between us.
Orders shipped via courier will be charged separately via invoice. Once goods are received, the customer must advise within 24 hours of any damage or discrepancies via email with photographic evidence of any damage to goods.
Credit card payments - orders will only be processed and shipped to the same shipping address as billing address. Photographic ID must be provided for all orders over £1,500.
Subject to availability, we will aim to dispatch your order within 7working days of its receipt and once payment has been approved.
For pre-order items please allow 8-14 weeks.
For LMN Bespoke bedding made to order please allow up to 14 working days.
SHIPPING - UK
For UK mainland customers, shipping rates are calculated during checkout and vary depending upon the weight and complexity of the item.
Smaller items are shipped via UPS and delivered within 2-7 working days.
For couriered items please allow up to 28 days for delivery. If you need an item more urgently, we are happy to assist. Please contact us to discuss.
TO PLACE AN ORDER FOR LARGER ITEMS/FURNITURE - REQUEST A QUOTE FOR DELIVERY
Please contact info@lamaisonnoireinteriors.com for a quotation for delivery via courier ahead of placing your order. After you have placed your order an invoice will be emailed to you to arrange payment for the shipment separately.
The courier will be responsible for the insurance whilst items are in transit.
If a large item is purchased via our website without confirming and agreeing to the courier fee we reserve the right to cancel your order.
Should your order not be successfully delivered and returned to LMN, an additional delivery fee will be charged to deliver your order.
SHIPPING - REST OF THE WORLD
Smaller items - shipping rates are calculated during checkout and vary depending upon the weight and complexity of the item.
Larger items - Shipping must be arranged by the customer.
Please contact our recommended international shipping partner Simon Hall Limited:
You can contact the export desk via email for a quick quote: exportdesk@simonhalllimited.com
Or via the website: www.simonhalllimited.com
Please note, La Maison Noire is not liable for any damages or loss sustained in transit via third parties. Items will not be released for delivery or collection until all payments have cleared.
DUTIES & TAXES
For the avoidance of doubt, we will not be liable for any export or import duties, taxes etc. arising as a result of the items being sent outside the United Kingdom.
RETURNS & EXCHANGES
Contemporary & La Maison Noire Interiors - Returnable
If your purchase does not fulfil your requirements we can provide a full refund of the purchase price (excluding all transportation costs), providing the item is returned to us in it's original condition, unused, not damaged and packaged using the same material it arrived in and returned within 7 days of your receipt of it.
Sustainable Living - None returnable
Sustainable Living products are antique or vintage and are often handmade resulting in natural defects. Please be welcoming of preloved flaws on such rare and one-off items before purchasing as all sales are final.
Book Store - None returnable
Art & Sculpture - Made to order/custom made - None returnable
TO REQUEST A RETURN
Please email info@lamaisonnoireinteriors.com
We will provide instructions on how to process a return.
Please be advised that items returned without first requesting a return will
not be accepted nor refunded.
The customer is responsible for the return delivery cost and ensuring that the
item is packaged appropriately using the original packaging method and
materials it was delivered in to ensure the safe return of the order. Please be
aware that until we receive the returned item(s) in its original condition, its
safe return is the sole responsibility of the customer and we are not liable to
issue a refund until we are in receipt of the item(s). For these reasons, the
item(s) must be returned using a trackable service and ideally consider
including delivery insurance where possible as La Maison Noire is unable to
accept liability for any item(s) lost or damaged in transit.
REFUNDS
Once the returned item(s) are received and inspected, you will receive an
email notifying you of receipt and status of your refund. Once approved, you
will be refunded via the original payment method minus the original delivery
cost within 14 days. Please note it can take some time for your bank or credit
card company to process the refund. Should the item be returned in a
damaged condition such as due to a result of careless packaging, the return
will not be accepted.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same
billing and/or shipping address. In the event that we make a change to or
cancel an order, we may attempt to notify you by contacting the e-mail and/or
billing address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole judgment, appear
to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your
transactions and contact you as needed.
For more detail, please review our Returns Policy.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our
Privacy Policy. ADD LINK TO PRIVACY POLICY
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel
orders if any information in the Service or on any related website is inaccurate
at any time without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
or updated.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at
this page.
We reserve the right, at our sole discretion, to update, change or replace any
part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your
continued use of or access to our website or the Service following the posting
of any changes to these Terms of Service constitutes acceptance of those
changes.
AGREEMENT
The terms and conditions listed above form the entire agreement between us,
La Maison Noire and you, the customer. We shall not be in breach of these
terms and conditions if any delay or failure is due to circumstances beyond
our control, such as fire, industrial action, the breakdown of systems or
network disruption, flood, accident, fire or explosion.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
info@lamaisonnoireinteriors.com